At X6AA Services, we are dedicated to providing high-quality Xbox profile optimization tools. If our services do not meet your expectations, we offer refunds under specific conditions outlined below. All refund requests must be submitted within 14 days of purchase to ensure a fair and timely review.
Understanding when you may be eligible for a refund helps ensure a smooth process.
The service was not delivered within the agreed timeframe due to issues on our end.
The service did not perform as described (e.g., profile visibility or achievement enhancements not applied).
The service could not be applied due to technical limitations on our end, provided accurate account details were submitted.
Providing incorrect account details or failing to follow setup instructions.
After the service has been initiated or completed.
Account restrictions, suspensions, or bans imposed by Microsoft, as outlined in our Terms of Service.
Submit your refund request via our Contact Us page with order details and explanation.
Our support team will review your request within 48 hours and notify you of the outcome.
Approved refunds will be processed within 5-7 business days to the original payment method.
If a service is partially delivered (e.g., partial profile visibility enhancement), we may, at our discretion, offer a partial refund proportional to the undelivered portion of the service.
We encourage you to contact our support team before initiating a chargeback. Unauthorized chargebacks may result in suspension of your access to X6AA Services. Our team is here to resolve any issues promptly and fairly.